Shipping policy
Shipping and Delivery.
Once your order has been placed online, you will receive an automatic email confirming your order. This is your receipt and should be retained for your records, in our effort to save tree's we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program, many email providers will routinely block emails as SPAM.
Shipping Costs
For all orders under R2000 a shipping fee of R135 will apply for the rest of the country and R125 for Gauteng.
How long should my order take to be delivered?
We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within 2 business days of payment clearing in our bank account (does not include Saturday, Sundays or South African holidays). Your parcel will be sent by courier, please allow up to 5 days for delivery, if you are in an outlying area it can take another day or two.
Shipping times are based on product status:
In stock, can ship immediately:
- Leaves Art On Steel: Within 2-3 days
- Transit Times:(Once leaving Art On Steel)
- To Pretoria: 1 - 2 Working Days
- To Main Centres: 2 - 3 Working Days
- To Regional Areas: 2 - 5 Working Days
- To Remote Areas: 5 - 7 Working Days
Not In stock, can ship within 3-4 weeks:
- Leaves Art On Steel: Within 3-4 weeks from placing your order
- Transit Times:(Once leaving Art On Steel)
- To Pretoria: 1 - 2 Working Days
- To Main Centres: 2 - 3 Working Days
- To Regional Areas: 2 - 5 Working Days
- To Remote Areas: 5 - 7 Working Days
When do you deliver?
Our couriers deliver from Monday to Friday between 08h00 – 17:00.
Can you deliver after hours & on weekends?
No, unfortunately not.
Can you deliver on public holidays?
No, unfortunately not.
Shipping delays
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will inform you as soon as we know of any impending delays.
Can you split my delivery, sending in-stock items first and the rest later?
No, we send everything together.
On every product page, you can see whether an item is ‘in-stock’ or if there is a ‘lead time’ which is the time it takes to manufacture the new item.
For the most efficient delivery service, we wait until all your items are in stock before delivering them to you in one go. This means that some lead time items could hold up the delivery of your in-stock items.