Shipping policy
Shipping and Delivery.
Once your order has been placed online, you will receive an automatic email confirming your order. This is your receipt and should be retained for your records, in our effort to save trees we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filtered by a SPAM blocker set on your email program, many email providers will routinely block emails as SPAM.
Shipping Costs
Free shipping on all orders over R2,000. For orders under R2,000, a shipping fee of R140 applies within Gauteng and R160 applies to the rest of the country.
Everything is made to order
Every Art on Steel piece is laser-cut, powder-coated, and quality-checked by hand to order - we do not hold finished stock. Standard designs are produced within 2 weeks. Custom or personalised pieces (such as house numbers with your name or address details) require your approval of a final drawing before dispatch, so these can take up to 6 weeks depending on how quickly the drawing is approved.
How long should my order take to be delivered?
Standard designs: please allow up to 2 weeks for production. Custom or personalised pieces: please allow up to 6 weeks for production. Manufacturing begins once your order is placed, and your final drawing must be approved before it ships - the faster you approve it, the faster it ships. Once your order leaves us, it's sent by courier - please allow the following transit times:
- To Pretoria: 1 - 2 Working Days
- To Main Centres: 2 - 3 Working Days
- To Regional Areas: 2 - 5 Working Days
- To Remote Areas: 5 - 7 Working Days
Tracking your order
Once your order has shipped, you will receive a tracking number and link by email so you can follow your parcel's progress until it's delivered.
When do you deliver?
Our couriers deliver from Monday to Friday between 08h00 - 17:00.
Can you deliver after hours and on weekends?
No, unfortunately not.
Can you deliver on public holidays?
No, unfortunately not.
Shipping delays
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services and supplier delays. Regardless of the reason for the delay, we will inform you as soon as we know of any impending delays.
Can I get part of my order sooner if some items are ready before others?
No, we send everything together once your full order is complete and ready to ship.