FAQ

 

  1. When will my order arrive?

In-stock items will ship in 2-3 days

Out of stock items and custom orders can take anything from 3-4 weeks.

The lead time on your specific order depends on several things including, but not limited to:

  • Number of items in your order
  • Number of customized items in your order
  • Number of different colors in your order.
  • COVID-19 Restrictions (Supply/Manufacturing Delays)
  • The Courier Guy is experiencing unprecedented package increases and limited employee availability due to impacts caused by COVID-19.

 

  1. How can I see how much stock is available on the website?

Our website will state the number of units in stock.  If it doesn’t show a number it means it is out of stock.

 

  1. How will I know if my order was successfully placed?

You will receive confirmation of your order via the e-mail address you registered with. If you don’t see the email, please check your spam folder. If you don’t see anything in your spam folder please send us an email to info@artonsteel.co.za

 

  1. How do I change my order?


Please contact us at info@artonsteel.co.za to assist you – Monday to Friday 8 am – 4 pm. You will only be able to change your order if your order hasn’t been dispatched already.

 

  1. I captured the incorrect delivery address. How do I correct it?


Please contact us at info@artonsteel.co.za If the order has not been dispatched, we will correct the address for you. If it has been dispatched already we can’t change it unfortunately and you will have to receive the parcel at the specified address. Please, therefore, ensure that you capture the correct address at the time of your order.

 

  1. When will I receive my invoice?

Your order’s confirmation e-mail will serve as your invoice.

 

  1. Is online shopping safe?

Yes. We have taken every precaution to ensure your personal details are safe and secure with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading South African payment processor.

 

  1. Will my information be sold to third parties?

Your information will not be sold or made known to any third parties. Your details will be kept in the strictest confidence by Art On Steel.

 

  1. Can I collect my order to save on delivery?

Unfortunately, we do not offer collection at this stage. We are working to offer this in the future

 

  1. Can I display my art outside?

Yes, you can, we use the best grade powder coating to protect your piece of art against the elements. With a little bit of cleaning from time to time, it will last many years

 

  1. I live near the coast, will my Steel Art rust?

If you live near the coast then you will know that even stainless steel rust over time. We do however use the very best powder coating that will keep your art looking great for many years.

If you are still worried please ask about our ZINC primer? It’s an extra layer of protection that goes under the powder coating. With the zinc primer included you will have the very best protection against rust and deterioration.