FAQ

How long will my order take?

Every Art on Steel piece is made to order, and no finished stock is held. Standard designs are produced within 2 weeks. Custom or personalised pieces, including house numbers with your address, take up to 6 weeks, depending on how quickly you approve the final drawing. After dispatch, courier delivery takes 1–7 working days depending on your area.

How much is delivery?

Delivery is R140 within Gauteng and R160 for the rest of South Africa, and shipping is free on orders over R2,000. Couriers deliver Monday to Friday between 08h00 and 17h00, and do not deliver on weekends or public holidays.

Why can a custom order take up to 6 weeks?

Manufacturing begins once your order is placed, but a personalised piece cannot ship until you approve the final drawing, so the timeline depends on how quickly you respond. Pieces are laser-cut in batches, then sent to a specialist powder coater, which typically takes 5–7 working days. After collection, every piece is quality-checked, packed, and shipped. Any piece that fails the quality check is re-made, which can add roughly a week.

Is anything kept in stock?

No. Every Art on Steel piece is laser-cut, powder-coated, and quality-checked to order, so there is no finished stock to check. For an urgent order, contact info@artonsteel.co.za or call 082 442 4284 or 083 526 6583 before ordering to confirm timing.

How does the custom design process work?

After you order, Art on Steel prepares a drawing of your piece and emails it for approval. Your order includes up to 3 rounds of changes at no extra cost, and further revisions carry a R450 design charge. Once you approve the drawing, the piece joins the next production batch: laser-cut, powder-coated, quality-checked, packed, and shipped.

Can I change or cancel my order after placing it?

Standard designs can be cancelled until you receive a dispatch or delivery notice. Contact info@artonsteel.co.za, Monday to Friday, 8am–4pm. Custom or personalised orders, including house numbers with your address, cannot be cancelled or refunded once placed, because the designer is engaged and paid as soon as the order is placed.

Can I return an item?

Yes, within 14 days of receiving it, for a product exchange or an Art on Steel voucher. A 7% fee may apply if you require a cash or EFT refund instead. Damaged goods are replaced or refunded, so contact info@artonsteel.co.za as soon as you notice damage. Custom or personalised items cannot be refunded under any circumstances.

How will I know my order was placed successfully?

A confirmation email is sent to the address used at checkout. If it doesn't arrive, check spam first, then contact info@artonsteel.co.za.

I entered the wrong delivery address. Can it be corrected?

Yes, if the order hasn't shipped yet. Contact info@artonsteel.co.za immediately. Once an order has dispatched, the address can no longer be changed, so it's worth double-checking your address at checkout.

Will I receive an invoice?

Your order confirmation email is your receipt. Art on Steel does not include a printed invoice in the parcel.

Is it safe to shop on the Art on Steel website?

Yes. Checkout is encrypted with industry-standard SSL, and payments are processed through a South African payment provider. Customer information is never sold or shared with third parties.

Can my house number or wall art be displayed outdoors?

Yes. Every piece is powder-coated, a finish designed specifically to withstand outdoor conditions. Occasional cleaning keeps it looking its best for years.

I live near the coast. Will my steel art rust?

Powder-coated steel resists rust far better than raw or painted steel, but coastal salt air is harsher on any metal over time. Rinsing the piece with fresh water now and then removes salt build-up. For a coastal installation, email info@artonsteel.co.za to discuss your options before ordering.