Refund policy

If you are not 100% happy with your purchase, you can return it within 14 days of receiving it, and we will replace the item or give you a credit. If you choose a replacement item the delivery charge will be for your own account.

How we process your refund

Returns within 14 days

You will be offered an Art on Steel voucher or a product exchange. If you specifically require another form of refund (i.e. credit card or EFT), a 7% fee of the refund amount may be charged. Refunds are handled within 7 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).

Damaged goods

Refunds are handled within 7 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines). Replacements may take longer as these are dependent on availability.

Goods purchased with vouchers or gift cards

We cannot refund cash, purchases made with a gift voucher. We will either reinstate the used gift voucher or issue you with a new one.

Gift Vouchers

Art on Steel Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed, or used without permission. Art on Steel Gift Vouchers cannot be resold to or exchanged with a third party. You cannot use an Art on Steel Gift Voucher to purchase another Art On Steel Gift Voucher. Art on Steel Gift Vouchers can only be redeemed online through our website (www.artonsteel.co.za)

Can I get a refund for a custom or personalised item?

No - there are no refunds for custom or personalised orders under any circumstances, including house numbers with your name, address, or other personal details. This is because our designer is engaged and paid as soon as your custom order is placed, regardless of whether you approve the final drawing.

Your custom order design process includes up to 3 rounds of changes at no extra cost. If you're still not happy with the design after 3 rounds of changes, a R450.00 additional design charge will apply for further revisions.